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Upcoming iComply Webinars

Risk Assessment Essentials – CODE Free Compliance Webinar
Thursday 5th December – 1pm

“The lead nurse had used a template supplied to the practice from a compliance company to carry out a risk assessment. However, she had not received training to enable her to competently assess the risks.”

If a practice fails a CQC inspection in 2019, it’s highly likely that risk assessments played a part. These complex tasks are sometimes delegated to team members with little training and a question we are regularly asked on the iComply helpline is ‘how do I carry out a risk assessment’? The answer isn’t as simple as you’d think, join the webinar to find out why!
   
During the webinar, Alex O’Neill, CODE’s Head of Compliance and Stuart Mann, CODE’s Health and Safety Expert, will provide an overview of risk assessment principles, which assessments you need to do and who should do them. They will also look at common mistakes made when using templates, how to ‘follow up’, when to outsource, training requirements and what to do if you find you don’t have appropriate risk assessments in place.

Perfect for principals, practice managers and anyone responsible for Health and Safety. Our presenters will also outline what it means to be a ‘competent person’, what the law expects from you and why that’s important on inspection day.
Sign up now as places are limited and we expect this webinar to book up fast!

Register Here

Watch all of our previous webinars below

How To Prepare For A CQC Inspection 2019 - CODE Webinar

Are you ready for inspection? – If you’d like some top tips then this webinar is for you!‘The CQC have just emailed me to say that they’re coming in 2 weeks. What should I do?’ With an iComply practice being inspected almost every working day of the year, this is a very common question on our helpline.

Speaking to members every week, Alex O’Neill, CODE’s Head of Compliance, has helped hundreds of practices pass inspection and has the answers to your burning questions.
During this webinar Alex will outline his tried and tested process for performing gap analysis, preparing for and passing inspections. He’ll cover how iComply can help you save money and share his top-secret tip for dealing with areas of non-compliance.Perfect for principals, practice managers and the whole team. Alex will also outline what it means to be a ‘registered person’, what the law expects from you and why that’s important on inspection day.

If you’d like to find out more about the CODE Quality Practice Scheme please call the team on 01409 254 354 or visit codeuk.com/qps

Redundancy Do's and Don'ts - CODE HR Webinar

In this webinar Hannah will guide you through the law relating to a fair redundancy process and provide you with useful tools to help you mitigate the risk of a tribunal claim. Key topics covered include:

• When does redundancy apply?
• Identifying team members at risk
• Consultations, notice periods and pay
• Redundancy and maternity leave
• Common mistakes
• Minimising the risk of tribunal claims

If you’d like to find out more about the CODE Total HR and Employment Law Service please call the team on 01409 254 354 or visit codeuk.com/hr



CQC Registration 2019 - CODE Webinar

Do you know if your CQC registration is correct? You might have set up a limited company and not told the CQC or are in an expense sharing partnership with only one of the partners registered. Would you like some advice on how this all works and what to do to fix it? We’ve experienced an increasing number of calls from practices who are unknowingly running unregistered services and just don’t know how to fix it.

In this presentation Alex O’Neill, CODE’s Head of Compliance, explains how to check if your registration is accurate, outline how you should be registered and provide step by step actions to resolve any problems.Drawing on his experience of fixing many registrations and helping members pass the registered manager interview, Alex highlights the typical mistakes practices make including when renting a room, the time frames for CQC approval and how to prepare for registration interview and inspection.

This presentation is essential training for practice managers and owners to increase their competence and make them capable compliance leaders.

If you’d like to find out more about the CODE Quality Practice Scheme please call the team on 01409 254 354 or visit codeuk.com/qps


The New Well-led - KLOEs in 2019 - CODE Webinar

In 2018 the CQC expanded the ‘Well-led’ key line of enquiry and when a practice fails an inspection it’s normally because they are found to lack leadership capacity or capability. In this presentation Alex O’Neill, CODE’s Head of Compliance, explains what regulators are looking for when they use the term ‘leadership’ and how you can demonstrate this in your practice.

Drawing on research into over 2500 inspection reports and his experience of auditing practices, Alex highlights the typical mistakes leaders make when managing or delegating compliance and how you can avoid them. This presentation is essential training for practice managers and owners to increase their competence and make them capable compliance leaders.

If you’d like to find out more about the CODE Quality Practice Scheme please call the team on 01409 254 354 or visit codeuk.com/qps


Managing Mental health at Work - CODE HR Webinar

Employers are having to manage mental health problems in the workplace on a regular basis, our recent webinar poll reflected this, with the topic receiving 70% of the vote.

Unfortunately, mental health is still a taboo subject, with many employers unsure of how to tackle the issue at work and manage in line with employment law. With one in four people experiencing mental health problems at some point in their lives, it can have a significant impact on employee well-being, as well as being a major cause of long-term absence from work.

In this webinar Karen guides you through the law relating to managing common mental health problems in the workplace and provide you with useful tools to help you mitigate the risk of a tribunal claim.

If you’d like to find out more about the CODE Total HR and Employment Law Service please call the team on 01409 254 354 or visit codeuk.com/hr


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How to Manage Sickness and Absence - CODE HR Webinar

In this webinar Hannah will guide you through the law relating to sickness absence and provide you with useful tools to help you reduce the risk of a claim.

Key topics covered include:

  • Current legal obligations
  • Completing effective return to work interview
  • Initiatives to help tackle absence issues
  • Managing team members who go ‘AWOL’
  • A fair dismissal process relating to ill health
  • Minimising the risk of discrimination claims

If you’d like to find out more about the CODE Total HR and Employment Law Service please call the team on 01409 254 354 or visit codeuk.com/hr

‘Reasonable Adjustments’ in Practice - CODE HR Webinar

Implementing effective reasonable adjustments for team members with disabilities, not only complies with the law but is also good practice to maximise employee potential and provide an inclusive working environment. However, it can feel like a minefield, especially as a significant number of disability discrimination claims relate to a failure by the employer to provide reasonable adjustments. This often occurs where managers are uncertain whether a team member has a disability and how to support them.
In this webinar Hannah guide’s you through the law relating to reasonable adjustments and how best to identify and implement the support required by disabled team members.

If you’d like to find out more about the CODE Total HR and Employment Law Service please call the team on 01409 254 354 or visit codeuk.com/hr

Managing Flexible Working - CODE HR Webinar

In this webinar Karen discuss’s an overview of employee rights relating to the flexible working application process. Karen highlights the risks of refusing a request, relating to one or more of the ‘specified reasons’ and explores how Code Total HR provides useful policies and template letters to help practices comply with their legal obligations.

If you’d like to find out more  about the CODE Total HR and Employment Law Service please call the team on 01409 254 416 or visit https://www.codeuk.com/hr-services/

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Managing Staff Performance - CODE HR Webinar

Effective performance management will continually improve the efficiency and the effectiveness of your practice. When a team member is underperforming, it is tempting to go straight to formal capability measures, rather than give them a chance to improve. Often a proactive approach can be enough to turn the employee’s performance around.
Key topics covered include:
• Understanding when to instigate formal capability procedures
• Conducting an appraisal
• Instigating performance improvement plans and competence records
• How to manage underperforming self-employed associates
• Minimising the risk of a tribunal

If you’d like to find out more  about the CODE Total HR and Employment Law Service please call the team on 01409 254 416 or visit https://www.codeuk.com/hr-services/

Contract and Variations - CODE HR Webinar

Varying an employee’s terms and conditions can lead to an employment tribunal claim when the correct procedures are not followed.

In this webinar Karen is going to guide you through the HR maze and provide you with the know how to meet your employment law requirements.

When it comes to HR issues, mistakes can be costly, CODE’s robust contracts and powerful staff policies are the key to HR success. The webinar is useful for principals and practice managers.

If you’d like to find out more  about the CODE Total HR and Employment Law Service please call the team on 01409 254 416 or visit https://www.codeuk.com/hr-services/

Top Tips for Successful Recruitment - CODE HR Webinar

A robust recruitment and selection procedure is essential to ensure that you attract the right candidates with the right skills and experience, in the right way!

In this webinar Sophie Eggleton explores what an effective recruitment workflow entails, equips you with the knowledge and skills to manage the process and helps reduce the risk of making costly mistakes.

If you’d like to find out more  about the CODE Total HR and Employment Law Service please call the team on 01409 254 416 or visit https://www.codeuk.com/hr-services/

Managing the Probationary Period - CODE HR Webinar

The induction and probationary period are two key areas to be addressed when taking on a new employee. Establishing these processes and lines of communication will ensure that the employee is able to integrate into their new role and will have a significant effect on the future success of the team member. Employers who do not follow a robust induction process and fail to manage the probationary period, risk having an unproductive employee as well as unresolved problems at a later stage.

In this webinar, Sophie Eggleton explores what an effective induction and probation procedure entails, equip you with the knowledge and skills to manage the process and help reduce the risk of making costly mistakes.

If you’d like to find out more  about the CODE Total HR and Employment Law Service please call the team on 01409 254 416 or visit https://www.codeuk.com/hr-services/

Handling Grievances - CODE HR Webinar

Are you struggling to manage unacceptable behaviour in the workplace or how to respond to a grievance one of your team has raised? This webinar is for you!
The Code Total HR team receive many calls on our helpline from practice owners and managers unsure of how to identify and manage unacceptable behaviour, often finding it easier to ignore the issues, rather than risk getting it wrong, resulting in a potentially costly mistake or more grievances. Ideally employers should always aim to resolve employee issues informally.

If you’d like to find out more  about the CODE Total HR and Employment Law Service please call the team on 01409 254 416 or visit https://www.codeuk.com/hr-services/

Disciplinary Do's and Don'ts - CODE HR Webinar

Daunted by disciplinaries and worried about making costly mistakes? This webinar is for you! The CODE Total HR team receive many calls on our helpline from practice owners and managers unsure of how to manage employee issues; often preferring to ignore problems, rather than risk making a costly mistake.

In this webinar, Karen Penfold, CODEs HR Manager, discusses the legal framework of disciplinaries, the importance of conducting investigations and how to comply with the ACAS Code of Practice. 

If you’d like to find out more  about the CODE Total HR and Employment Law Service please call the team on 01409 254 461 or visit https://www.codeuk.com/hr-services/

Preparing for GDPR - CODE iComply Webinar 20

Many practices are confused about the new General Data Protection Regulation (GDPR) coming into force on May 25th 2018 and the updated Data Protection Act. CODE has spent months creating a completely new solution for members of iComply Application, which brings together all of the requirements into 24 policies, risk assessments and procedures. 

During this webinar, Alex O’Neill guides you through the action plan outlining CODEs position on the key points of GDPR and what you need to do, including: Data controllers and processors, data categories (personal and special), mapping data flows and managing risk, establishing lawful bases for processing data, changes for marketing and the rights of individuals.

For more information call 01409 254 416, email info@codeuk.com or visit https://icomply.cc/

Grievance and Disciplinary Procedures - CODE HR Webinar 19

Most calls to the CODE helpline concern dealing with employee disputes or conduct. Doing things in the wrong way can be time consuming and even end up in an employment tribunal.This webinar will provide guidance of how to resolve employee issues informally and when to implement disciplinary, capability and grievance procedures.

We discuss the legal framework, the importance of conducting investigations and why you must comply with the ACAS Code of Practice. We will discuss useful tips to avoid making common mistakes and highlight helpful templates from the iComply Application.

If you’d like to find out more  about the CODE Total HR and Employment Law Service please call the team on 01409 254 416 or visit https://www.codeuk.com/hr-services/

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The new CQC Key Lines of Enquiry 2018 - CODE iComply Webinar 18

Ready for inspection in 2018? This webinar is for you!

The CQC is changing its framework in April 2018 and this includes 125 proposed changes to the Key Lines of Enquiry and Inspection prompts. This webinar will outline what the changes really mean for your practice and how you can start preparing.

Alex O’Neill talks you through the new CQC’s strategy document 2016 – 2021 ‘Shaping the future’  and cover topics including the proposed changes to DBS requirements, how the new ‘insight monitoring’ can affect you and the importance of accreditation schemes such as the CODE Quality Practice Scheme. You will also learn about CODE’s predictions of a more self-regulated future.

For more information call 01409 254 416, email info@codeuk.com or visit https://icomply.cc/

Maternity Mysteries - CODE HR Webinar 17

An employee has just told me they are pregnant – what should I do!?

This is the most common question we are asked on the iComply HR helpline. Maternity rights is a complex, and often misunderstood topic, which needs to be handled sensitively and in line with employment law.

Practice owners and managers, need to know what steps to follow and what regulations to meet when arranging maternity leave and return to work.

This webinar will talk you through your legal obligations as an employer, discuss how to manage maternity for employed team members as well as self-employed associates, and will provide useful tips to avoid making common mistakes and recognise the risks around pregnancy and maternity discrimination.

If you’d like to find out more  about the CODE Total HR and Employment Law Service please call the team on 01409 254 416 or visit https://www.codeuk.com/hr-services/

Don't Let Recruitment Ruin Your Inspection - CODE iComply Webinar 16

Do you have gaps in your personnel files? Missing documents and an inconsistent approach to recruitment can cause inspectors to question whether patients are being protected and if your practice is meeting the CQC’s ‘Safe’ Key Line of Enquiry. This webinar will look at the recruitment essentials needed to help you meet regulatory requirements.

Our iComply research team have identified that one of the main reasons practices fail inspection is due to poor recruitment processes and a lack of basic documentation. We will focus on the main areas where practices are falling down, in relation to Schedule 3 of the Health and Social Care Act and provide some great tips to help you meet this compliance area.

For more information call 01409 254 416, email info@codeuk.com or visit https://icomply.cc/

Top 5 Reasons Practices Fail Inspection - CODE iComply Webinar 14

Inspections are not like they used to be! The new approach to assessing a dental practice has led to almost a fifth of practices failing inspection.

The iComply research team have analysed over 1000 inspection reports in the last 18 months and in this webinar we’ll share our results with you and show why, with the iComply application, 97% of our members pass first time.

For more information call 01409 254 416, email info@codeuk.com or visit https://icomply.cc/

Health and Safety Update 2016 - CODE iComply Webinar 13

In this webinar we look at three important areas related to health and safety. We also highlight where practices have failed to reach the standards on this important topic.

iComply webinars are free to iComply Application members and you will get a deeper understanding of how to use the application efficiently whilst keeping up to date with your compliance. In each webinar we review a compliance topic, this month we’re going to look at health and safety.Regulators in both England and Wales want to see that providers are assessing their practices and putting measures in place to reduce risks. Also, inspectors are increasingly investigating whether practices comply with sharps regulations and consider the risks to lone workers.

We’ll explore these topics and how iComply helps you to meet the standards.Additionally we discuss the complex landscape of immunisations guidance and how to avoid common errors when using CODE risk assessment templates.

For more information call 01409 254 416, email info@codeuk.com or visit https://icomply.cc/

Lessons From the First Year of CQC KLOEs - CODE iComply Webinar 11

Alex O’Neill discusses the lessons from the first year of CQC KLOEs, helping you to prepare for your inspection day. He also offers hints and tips that you can easily implement and explains how iComply can help you further.

For more information call 01409 254 416, email info@codeuk.com or visit https://icomply.cc/

A Guide to CQC Responsive Key Line of Enquiry KLOE - CODE iComply Webinar 10

Alex O’Neill discusses the  CQC ‘Responsive’ key line of enquiry (KLOE), helping you to prepare for your inspection day. He looks at examples of what the CQC classes as ‘Responsive’, providing you with concerns to think about in your practice. Alex uncovers the prompts and examples of evidence that the CQC use and outlines how they judge practices under this KLOE by looking at reports from inspections already carried out. He also offers hints and tips that you can easily implement and explains how iComply can help you further.

For more information call 01409 254 416, email info@codeuk.com or visit https://icomply.cc/

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Call 01409 254 416