Description
A DVD course, featuring video presentation, on equality, dignity and human rights for all health professionals working within primary care settings. This course is presented by Ann Khambatta, equality and human rights trainer and consultant at Making Waves; a company she established in 2004.
The aim of this course is to increase the awareness and understanding of the way equality, dignity and human rights should combine to meet the needs of those delivering and receiving primary care services. This DVD covers many aspects, starting byexamining and explaining the meaning of equality, dignity and human rights in the context of primary care. The Human Rights Act is reviewed with regard to its relevance for primary care and Ann also discusses the Equality Act and identifies the different types of discrimination direct, indirect, victimisation, and harassment.
This course considers how patients dignity may be affected when receiving a primary care service, the implications of the duty to make reasonable adjustments for patients and staff with disabilities, and the benefits and importance of a timely and comprehensive feedback and complaints system.
Learning Outcomes:
- Update practice policies regarding equality, dignity and human rights, in line with recent changes to relevant legislation, standards and good practice
- Develop and implement a clear policy and procedure for considering reasonable adjustments for patients and staff with disabilities
- Ensure regular and updated training regarding 1 and 2 is taken by all staff
- Review the practice feedback and complaints system for patients and staff to ensure it is fully promoted and responses to complaints are full, prompt, efficient and constructive
- Monitor and review practice policies annually and incorporate, where appropriate, changes in legislation, standards and revisions following complaints and feedback from patients and staff
Course Objectives:
- Examine and explain the terms equality, dignity and human rights in the context of primary care
- Consider the concept of dignity and how patients’ dignity may be affected when receiving primary care services
- Review the Human Rights Act and its relevance for primary care
- Discuss the Equality Act and identify types of discrimination – direct, indirect, victimisation, harassment
- Consider the implications of the duty to make ‘reasonable adjustments’ for patients and staff with disabilities
- Consider the benefits and importance of a timely and comprehensive feedback and complaints system
The course provides two hours of CPD for up to four people and additional CPD certificates can be purchased for £25+VAT per person.
