According to an article in The Dentist online, a “study of 1,000 consumers, conducted on behalf of PH Media Group, discovered 53% of Brits are satisfied with the way dentists handle their calls, better than any other industry.”
The report continued: “Women were found to be particularly satisfied with the way dental surgeries answered their calls, with 56% claiming to be happy, compared to 47% of men.
“There was also a split between different age demographics, with a particular division among the youngest customers. Only 35% of 16 to 24 year olds claimed to be satisfied, compared to 52% of 25 to 34 year olds and 56% of 35 to 44 year olds. Satisfaction even rose to 63% of 55 to 64 year olds.”
Read the article here
Why not carry out your own survey or get someone to act as a ‘secret shopper’ to check how well calls are answered in your practice?
CODE members can refer to the Patient Satisfaction M 233-PSF.