Introduction to Clinical Governance and the iCOMPLY Manual System
Clinical Governance (CG) is an NHS terms of service requirement, it is also a requirement for Care Quality commission registration. The iCOMPLY Manual System is a subscription service for CODE members. It gives you the tools to set up and run clinical governance in 24 easy steps. iCOMPLY Manual System is meant to be run by a practice manager or other team member. Clinical governance includes:
- Policies, which are the principles that guide actions in the practice
- Procedures, which are the details of how things are done. Procedures can also be called standards
- Risk assessments, which are the ways that risks are identified and managed
- Audits, which are the ‘health checks’ of practice procedures
- Reviews, which are used to check procedures, to look at the results of audits and to think about resolving any problems or difficulties that arise. An important aspect of managing problems is to plan how to prevent them from recurring. A review is an opportunity to plan for the future, in particular how to maintain and improve the standards and the outcomes to patients. At the review the practice team checks that procedures are being followed, that standards are being met
If you have an effective clinical governance system, you should be able to meet the requirements for CQC registration plus all of the other regulations and legislation that apply to dentistry.
The iCOMPLY Manual System has been built around the 28 regulations and associated outcomes provided by Essential Quality Standards of Quality and Safety from the Care Quality Commission. These are grouped into 6 key areas:
- Involvement and information
- Personalised care, treatment and support
- Safeguarding and safety
- Suitability of staffing
- Quality and management
- Suitability of management
The iCOMPLY Manual System is based on the current information provided by the Care Quality Commission, but as new information is released, the iCOMPLY Manual System will be updated. The needs of Clinical Governance are continually changing, hence subscribers are provided with a new kit each year, or sooner if there is a major change
How the iCOMPLY Manual System works
The CODE Management Modules are provided free to members and are known as the ‘practice in a box’. They contain all of the contracts, health and safety, infection control, human resource management and business management documents, policies and procedures you need to run a dental practice. The modules are updated whenever there is a change in regulations or a new one is introduced.
The iCOMPLY Manual System consists of 24 steps. In the administration steps you review procedures such as fire or infection control using the relevant management modules as a reference. In the meeting steps you train the team at practice meetings. In this way you set up compliance, perform audits and do risk assessments as necessary and train the team as you go along.
As regulations are continually changing, the kit and the Management Modules are updated whenever necessary. Members are provided with a new CD each year but all updates are immediately available for download from the members’ section of the website.
Care Quality Commission Registration
There is detailed information about the CQC and an explanation of the terminology in ‘CQC registration’ module (G 106). There is an abridged version of this module for non-members on the CODE website..
The iCOMPLY Manual System is available to CODE dental members for a one off fee of £240 and a monthly fee of £18 (both inc VAT). These fees give access to the iCOMPLY helpline and updates, with a new kit provided each year. CODE medical members have the iCOMPLY Manual System included in their monthly subscription of (£55 inc vat).
Automate iCOMPLY with the new application from CODE. Find out more here.